Privacy Policy

In our commitment to protecting your privacy, at Turfshop we have developed this privacy policy to explain how we use any personal information we collect from you. This policy applies whether you use our products, services or website.

What information we collect about you?

We collect personally identifiable information about you such as full name, phone number and email address when you contact us directly regarding our products and services. Website usage information is collected using cookies.

How will we use the information about you?

We collect personal data from you for the purpose of processing enquiries, providing products and services that you have requested and carrying out any agreement with you. In particular we may:

  • Update you as to the status of your order.
  • Alert you of issues or circumstances, which may affect your order or our services to you.
  • Ensure that you are properly treated and receive our best attention and service.
  • Our service providers and suppliers
  • In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include, but are not limited to, haulage company’s and material suppliers.

How we protect your data

All information is stored in a secure manner.

Access to information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected]

We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate.

At any time, you may object to the processing of your personal data, except if otherwise permitted by applicable law.

Legal basis for using data

Turfshop collects and uses customers’ personal data because is it necessary for the pursuit of our legitimate interests including:

  • Supplying products and services to our customers.
  • Handling customer contacts, queries, complaints or disputes.

Cookie Policy

Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website or application.

We use cookies to understand how people are using our website and to make improvements. We only use this information for statistical analysis and the data is anonymised.

Our Where to Buy page uses your current location to provide details of your nearest depot or distributor. This information is only used when you explicity allow us to do so.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and this privacy statement does not govern these sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact information

Please contact us if you have any questions about our privacy policy or information we hold about you.

Email: [email protected]

Write to us: Turfshop, Springwood Farm, Drinsey Nook Lane, Thorney, Newark, Nottinghamshire, NG23 7DR