Delivery Policy

Prompt delivery of products in good condition is part of the service that Tillers Turf Company Limited (“the company”) always sets out to achieve for its customers. The following points give more detail of the delivery service which the company offers.

• The customer, or his/her representative, must be at the delivery address to receive and sign for turf and/or other products supplied.
  
• Delivery of palleted products, for instance turf and topsoil, will be on a kerbside basis to the address specified by the customer in an accepted order. It is up to the customer to move turf and/or products from kerbside to the position where they are to be used. Other products will be delivered by post or courier to the customer’s door.
  
• The company will endeavour at all times to deliver turf and products on the date specified by the customer in an accepted order. Where, however, due to circumstances beyond the company’s reasonable control, delivery is delayed, the company will not be liable for any damages resulting.
  
• In order to make deliveries, the company will need good access for delivery vehicles. It is the responsibility of the customer to alert the company to potential access difficulties by email (info@turfshop.co.uk so that the company can assess whether an order can be accepted. If an order has been placed by the customer and then normal delivery is found to be impossible for reasons which were not specified on Turfshop at the time of order, the company will try to make the delivery in another way or at another time, but any extra costs arising will be charged to the customer.
  
• The company will not accept liability for damages or injury caused to property or persons during delivery.